🦸 Elementary Heroes — Terms of Service

Effective date: September 9, 2026  ·  Last updated: September 9, 2026

1. Who we are

Elementary Heroes (the "Service") is owned and operated by Solender AI, a company organized in the State of Maryland, United States ("Solender AI", "we", "us", "our"). These Terms of Service (the "Terms") are a binding agreement between you ("you", the "parent", or the "user") and Solender AI.

2. Eligibility and parental consent

• Accounts may only be created by a person 18 years or older who is the parent or legal guardian of each child who will use the Service.
• Children do not create accounts, do not sign in, and do not provide us with contact information. A parent creates a child "hero" profile consisting of a first name or nickname, an avatar, and a grade level.
• By creating a child profile you represent that you are that child's parent or legal guardian, that you consent to our collection and use of that limited information as described in the Privacy Policy, and that you accept these Terms on the child's behalf.
• You are responsible for supervising your children's use of the Service, including screen time, and for all activity that occurs under your family account.
• We do not knowingly collect personal information from children beyond the profile information a parent enters. If you believe a child has provided us with more than that, contact us at missions@solender.ai and we will delete it.

3. Accounts, family codes, and PINs

• Parent sign-in is provided through Google. You are responsible for maintaining the security of the Google account you use.
• Your family code functions like a shared key: any person who has it can view and modify your family's hero profiles and progress from their own device. Keep it private and share it only within your household.
• The grown-ups PIN is a convenience gate designed to keep children out of the parent area. It is not a security control, it is stored in a recoverable form, and it should not be treated as protecting sensitive information.
• You are responsible for all activity conducted through your family account, family code, or PIN, whether or not you authorized it.
• Notify us promptly at missions@solender.ai if you believe your family code or account has been compromised.

4. AI disclosure and limitations

You acknowledge and agree that:

• AI-generated and AI-assisted output can be inaccurate, incomplete, outdated, inconsistent, biased, or otherwise wrong, including in ways that are not obvious. This applies to educational content: a question, an answer, an explanation, a spoken line, or a progress report may be incorrect.
• AI-generated software may contain errors, defects, security vulnerabilities, or unexpected behavior, and may fail, produce wrong results, or become unavailable.
• The Service is experimental in nature and is offered on that basis.
• You are responsible for reviewing content your children are exposed to and for exercising your own judgment about its accuracy and suitability. Do not rely on the Service as your child's sole source of instruction or assessment.
• We do not warrant that AI outputs are original, non-infringing, or free of third-party rights, and we make no representation that AI-generated materials are eligible for copyright protection.
• AI features depend on third-party providers and may change, degrade, or stop working without notice.
• You will report material errors you find to missions@solender.ai so we can correct them.

5. Educational content is not professional advice

The Service is a supplemental learning game. It is not a school, a tutor, a curriculum of record, an assessment instrument, a diagnostic tool, or a substitute for instruction by a qualified educator. Progress reports, mastery indicators, grade levels, and recommendations are informational only and may be wrong. Nothing in the Service is educational, psychological, developmental, medical, or legal advice. Decisions about your child's education, placement, or evaluation should be made with qualified professionals. We make no promise of any educational outcome, score, improvement, or result.

6. Acceptable use and user content

You agree not to, and not to permit anyone else to:

• Enter or submit any content that is illegal, infringing, defamatory, obscene, hateful, harassing, sexually explicit, violent, or otherwise inappropriate, including in hero names, avatars, or any other field.
• Enter personal information about a child beyond a first name or nickname, or enter any sensitive information (government identifiers, financial account numbers, health information, precise location, or credentials).
• Submit content you do not have the right to submit, including copyrighted or trademarked material belonging to others.
• Attempt to access, read, or modify another family's data, or to guess, enumerate, or brute-force family codes, PINs, or identifiers.
• Probe, scan, overload, disrupt, or circumvent any part of the Service, its rate limits, its access controls, or its paid-feature gating.
• Use automated means to access the Service, scrape it, or generate load, including abuse of the audio, notification, or synchronization features.
• Reverse engineer, decompile, copy, resell, sublicense, or create derivative works from the Service or its curriculum content, except as permitted by applicable law.
• Use the Service for any commercial purpose, including classroom, tutoring, camp, or institutional use, without our prior written permission.
• Impersonate any person or misrepresent your relationship to a child.

Your content

You retain ownership of the limited content you enter (such as hero names). You grant Solender AI a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process that content solely to operate and improve the Service. You represent that you have the rights necessary to grant this license. We may remove content that violates these Terms without notice. We have no obligation to monitor content, but we may.

7. Paid plans, billing, and refunds

Portions of the Service may be offered free of charge and other portions may require a paid subscription or one-time purchase. If and when you purchase a paid plan:

• Prices, billing periods, and what each plan includes will be disclosed at the point of purchase, and payment is processed by a third-party payment processor. We do not receive or store your full payment card details.
• Subscriptions renew automatically for successive periods at the then-current price until cancelled. You may cancel at any time, effective at the end of the current billing period.
• Except where required by law, payments are non-refundable, and we do not provide refunds or credits for partial periods, unused time, or features you did not use.
• We may change prices prospectively. Changes will not apply to a billing period you have already paid for.
• Any plan described as "lifetime" means for the operational lifetime of the Service, and does not obligate Solender AI to operate the Service for any particular period of time.
• Failure to pay, a chargeback, or a payment dispute may result in suspension or termination of access.
• You are responsible for any applicable taxes.

8. Intellectual property and license

The Service, including its software, curriculum, questions, explanations, audio, graphics, design, and the Elementary Heroes and Solender AI names and logos, is owned by Solender AI or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for the non-commercial educational use of the children in your household. All rights not expressly granted are reserved. If you send us feedback or suggestions, you grant us an unrestricted right to use them without obligation to you.

9. Third-party services and open-source components

The Service depends on third-party platforms, APIs, models, libraries, and open-source components, which may include hosting, database and authentication providers, AI and text-to-speech providers, email delivery providers, and payment processors. You acknowledge that:

• We do not control those third parties and are not responsible or liable for their outages, errors, delays, degraded performance, security incidents, pricing or policy changes, discontinuation, content, or acts or omissions.
• Third-party components are governed by their own terms and licenses, and your use of the Service may also be subject to them.
• Open-source components are provided under their respective licenses, and we make no warranty and accept no liability regarding their underlying copyright, licensing, patent, or provenance status.
• A third-party failure may make all or part of the Service unavailable, and we are not liable for that unavailability.

10. Availability, changes, and data loss

We may add, change, suspend, limit, or discontinue any part of the Service, including features, curriculum, grade levels, free tiers, and account plans, at any time and without notice. The Service may be unavailable due to maintenance, third-party failures, or defects. We do not guarantee that data, progress, stars, profiles, or settings will be preserved, backed up, recoverable, or free from corruption or loss, and you should not treat the Service as a system of record for anything you need to keep.

11. Disclaimer of warranties

THE SERVICE, INCLUDING ALL CONTENT, AI-GENERATED CODE AND OUTPUT, SOFTWARE, AND MATERIALS, IS PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLENDER AI EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, SOLENDER AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR ITS SERVERS ARE FREE OF HARMFUL COMPONENTS; THAT ANY CONTENT, QUESTION, ANSWER, EXPLANATION, OR PROGRESS REPORT IS ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR CHILD; OR THAT USE OF THE SERVICE WILL PRODUCE ANY EDUCATIONAL RESULT.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In that case, such warranties are limited to the minimum scope and duration permitted by law.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOLENDER AI AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, PROGRESS, GOODWILL, OR EDUCATIONAL OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SOLENDER AI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO SOLENDER AI FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50). IF YOU USE THE SERVICE FREE OF CHARGE, OUR TOTAL LIABILITY TO YOU IS ZERO.

This limitation applies to all claims, including those arising from AI-generated code or output, incorrect educational content, security incidents, unauthorized access, data loss or corruption, third-party service failures, and service unavailability. These limitations are a fundamental basis of the bargain between you and Solender AI and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so portions may not apply to you; in that case our liability is limited to the greatest extent permitted by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless Solender AI and its owners, members, officers, employees, contractors, and agents from and against any and all claims, demands, actions, investigations, damages, losses, liabilities, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and legal costs) arising out of or relating to: (a) your use or misuse of the Service; (b) any content you submit; (c) your violation of these Terms; (d) your violation of any law or of any right of a third party, including intellectual property, privacy, and publicity rights; (e) your violation of any obligation you owe to a child in your care; or (f) use of the Service by anyone accessing it through your account, family code, PIN, or device. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us.

14. Termination

You may stop using the Service at any time and may delete hero profiles from within the Service or request deletion of your family data by emailing us. We may suspend or terminate your access at any time, with or without notice, including for violation of these Terms or if we discontinue the Service. On termination, your license ends immediately and we may delete your data. Sections 4, 5, 6 (Your content), 8, 9, 11, 12, 13, 15, and 17 survive termination.

15. Governing law and dispute resolution

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Maryland, United States, without regard to its conflict of laws rules. You and Solender AI agree that the exclusive venue for any dispute will be the state or federal courts located in Maryland, and you consent to personal jurisdiction there. You agree to first contact us at missions@solender.ai and attempt in good faith to resolve any dispute informally for at least thirty (30) days before initiating a formal proceeding. To the maximum extent permitted by law, you and Solender AI agree that any dispute will be brought in an individual capacity only, and not as a plaintiff or class member in any class, collective, or representative action. Any cause of action arising out of or related to the Service must be filed within one (1) year after it arises or it is permanently barred, unless applicable law provides otherwise.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above and post the revised Terms in the Service. Material changes will be identified as such where practical. Your continued use of the Service after the revised Terms take effect constitutes your acceptance of them. If you do not agree to the revised Terms, stop using the Service.

17. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Solender AI regarding the Service and supersede any prior agreements.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions remain in full force.
• No waiver. Our failure to enforce any provision is not a waiver of it.
• Assignment. You may not assign these Terms without our written consent. We may assign them, including in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control.
• No third-party beneficiaries. These Terms create no rights in any third party.
• Export and sanctions. You represent that you are not located in, or a resident of, a country or on a list subject to United States embargo or sanctions.
• Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

18. Contact

Solender AI
Maryland, United States
missions@solender.ai